Shipping and Returns

Shipping Cost

Germany                             3,90 €    free of charge for   25.00 € goods value and more
European Union (EU)    12,50 €    free of charge for 250.00 € goods value and more

All parcels will be subject to insured delivery including an evidence of insurance cover for the Customer.

Cash on Deliver (COD) conditions are exclusively available for domestic deliveries within Germany.
Extra cost for COD:    8.00 €, thereof 6.00 € being COD-fees* and 2.00 € being account maintenance fees**
*     accounted by the Vendor
**    collected in cash by the postman

Delivery Conditions

Delivery will be carried-out by DHL.
Typical delivery period will by approx. 2-3 days, if not stated otherwise in the order confirmation.

We deliver in following countries:

Austria, Belgium, Bulgaria, Cyprus, Chech Republic, Denmark, Deutschland, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Switzerland:

No German VAT is calculated by our shop system for deliveries to Switzerland; however, shipping is only possible up to a net order value of € 999.00. For a net order value of above € 1000.00, the consuming customs formalities are applicable, which we unfortunately do not offer. However, it is possible to breakdown your order into several individual orders.

If you log into your account and, during checkout, select a shipping address within Switzerland, then our shop system will show and charge you only the net price without German VAT.

The Swiss Customs will then charge you the statutory Swiss VAT and other applicable Swiss customs fees at the time of the parcel delivery. We do not reimburse these costs.

Shipping costs:

For orders below € 149,99 the shipping costs amount to  € 12,50
For orders below € 150,00 the shipping costs amount to  € 6,50
For orders above € 250, we deliver FREE of shipping costs.

Bank credit transfers from foreign countries that are not member states of the EU:

The fees for bank transfers from abroad are normally deducted from the amount transferred, which may result in a significantly lower amount being credited to our account.
We therefore ask for your understanding that we cannot carry the cost of the transfer fees.
The cost of the bank transfer must in any case be paid by the customer.